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Video Blog: Social Media and Patient Satisfaction

Written by LeAnn Thieman, CSP, January 9th, 2014

One response to “Video Blog: Social Media and Patient Satisfaction”

  1. Fascinating research, LeAnn. It does make sense though. If that’s where the public is hanging out, where they go to for their information, then it’s likely to create results. In fact, social media is known to create this thing called ‘social proof’. That’s when we see someone else liking or talking good about something, we believe it and want to learn more for ourselves. We’ve got to ‘go there too’ because everyone else is doing it. Wow, thanks for all of the research and resources on this new trend.

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