To Retain Nurses, Listen

Written by LeAnn Thieman, CSP, October 5th, 2010

One of the best and easiest ways to retain your best nurses is  to just listen.

Listening is one of easiest and fastest ways to increase loyalty and retention. Nurses who feel like their ideas are heard are more likely to stay than those who believe their thoughts, suggestions and feelings don’t matter. Being listened to increases a person’s self-esteem, confidence and their belief that he/she can achieve goals and tasks.

Too often we might respond to a new idea with, “We tried that before. You’re new here and don’t really understand. You haven’t had the experience I’ve had. I am the leader here.” While these comments might be true, they serve to create barriers, not bridges, making employees want to leave for someplace where they will feel more appreciated.

Acknowledge every idea and suggestion, even if they can’t be implemented. Doing so makes the person feel like an important part of the team. If necessary, explain why the idea is not workable at this time, then encourage them to bring more ideas forth in the future. Remind them, they are appreciated and their ideas have merit.

To learn more “free” ways to retain nurses, contact me.

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