To Retain Nurses, Improve Communication

Written by LeAnn Thieman, CSP, October 28th, 2010

One of the main reasons people quit their jobs is attributed to lack of communication.

Certainly CEOs, CNOs and hospital boards could do a better job of that, but so could all team members. Here are a few tips for more effective communication:

–Acknowledge one another with eye contact and welcoming words

–Use a tone of voice that conveys concern and caring.

–Make sure your body language matches your positive words.

–Listen attentively and don’t interrupt.

–Let them know you understand.

–Offer to explain processes, policies or confusing information.

–Keep people informed of changes, new expectations, and timetables.

–Provide continuous updates.

Communicating better results in improved employee engagement, and ultimately better nurse retention.

What are some of your best communication techniques?

To learn more ways to recruit and retain your nurses, contact me.

One response to “To Retain Nurses, Improve Communication”

  1. Emile Bons says:

    And make sure you start measuring employee engagement, so that you know where to focus on when it comes to keeping the good ones in.

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