Nursing News: Nurse Satisfaction Correlates with Patient Satisfaction

Written by LeAnn Thieman, CSP, March 25th, 2014

In the last few years, there have been several major studies highlighting the correlation between nurses’ satisfaction with their jobs or working conditions and patient outcomes, including patient satisfaction:

– A 2011 study in Health Affairs by a team of researchers led by Matthew McHugh, PhD, RN, at the University of Pennsylvania, found that patient satisfaction was linked with nurses’ job satisfaction. The researchers found that the percentage of patients who would “definitely recommend” a hospital to their loved ones decreased 2 percent for every 10 percent of the nurses who expressed dissatisfaction with their jobs.

– A 2009 FORUM white paper titled “The Relationship Between Employee Satisfaction and Hospital Patient Experience” found that organizations that made the effort to improve employee satisfaction experienced improved patient outcomes, including increased patient satisfaction and improved care quality.

– A 2008 study titled “Patients’ Perception of Hospital Care in the United States” that was published in the New England Journal of Medicine, using data from the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems ) survey, found that “the same characteristics of hospitals that lead to high nurse-staffing levels may be associated with better experiences for patients.”

Self care is a message that the ANA (American Nurses Association) has been working to get across with efforts such as its Healthy Nurse Initiative, which specifically addressed the importance of nurses caring for their own health and needs.

Nurses need to be reminded that investing in their own well-being as worthwhile, not selfish. Healthy nurse working in a healthy work environment is good for patients.

To increase the physical and fiscal health of your organization, learn about SelfCare for HealthCare™. Please CONTACT ME to discuss bringing this program to your nurses and healthcare staff.

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