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Nurse Retention Tool: Increase Patient Satisfaction through Quick Response

Written by LeAnn Thieman, CSP, February 7th, 2013

Despite the most advanced nurse alert systems that are often routed to the clinician’s cell phone and the practice of hourly rounding, the issue of unanswered call lights is still far from resolved. When patient satisfaction is high, nurses are happy, and nurse retention flourishes.

Nurses are often so busy caring for their own patients, they are reluctant to take time to answer another’s call light. The sad shame is that the vast majority of requests don’t require a doctor or master’s-prepared nurse, and these patients can be easily helped by providing simple comfort measures.

Because of the direct correlation with patient falls, hospitals are launching call light answering initiatives throughout the country. Yet healthcare workers say that high patient ratios and the lack of time prevent them from responding quickly. The association between unanswered call lights and poor patient satisfaction scores means hospitals will continue taking a hard line on response times.

To learn more about how to increase patient satisfaction scores, increase work life balance for nurses and healthcare professionals, and nurse recruitment and nurse retention strategies, go to my new SelfCare for HealthCare program. CONTACT ME DIRECTLY to talk about customizing this powerful program for your employees.

One response to “Nurse Retention Tool: Increase Patient Satisfaction through Quick Response”

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