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Nurse Job Satisfaction Improves Patient Outcomes

Written by LeAnn Thieman, CSP, December 17th, 2013

When nurses feel engaged, empowered and satisfied with their working environment, their patients are more likely to do well, too.

Thirty years’ worth of research has consistently demonstrated a link between nurse job satisfaction and patient outcomes, reports Marla J. Weston, PhD, RN, chief executive officer of the American Nurses Association (ANA).

One way hospitals can monitor workplace satisfaction and outcomes is with data, like that collected by ANA’s National Database of Nursing Quality Indicators (NDNQI). The program collects information from approximately one-third of U.S. hospitals, allowing them to compare unit-by-unit statistics to determine where they can make improvements.

NDNQI tracks up to 18 nursing quality measures, which ANA defines as, “Indicators that are strongly influenced by the care that nurses provide or directly measure nursing as reflected by the structure, process and outcomes of nursing care.” Among other trends, this information provides evidence of the link between nurses’ job satisfaction and the quality of outcomes for their patients.

Researchers recently noted that a 25 percent increase in nurse job enjoyment over a two-year span was linked with an overall quality of care increase between 5 and 20 percent.

NDNQI data also showed that the nurses’ intent to stay increased by 29 percent over the two years. Injury falls rate decreased by 17 percent in four years. Hospital-acquired pressure ulcer rate decreased by 24-59 percent in two years. Infection rates decreased by 87 percent in two years. The ranges are reflective of the differences among nursing units.

To improve your nurses’ job satisfaction and their patient care CONTACT ME DIRECTLY to discuss my SelfCare for HealthCare™ program.

One response to “Nurse Job Satisfaction Improves Patient Outcomes”

  1. Boy is the research pointing towards more and more reasons to care for staff! I hope those who are in the seats of decision making capability take hold of this and move forward with it. I’ve seen organizations use the NDNQI but then do little in terms of actual implementation. What are your thoughts on that LeAnn and how can the leaders actually use the data they are receiving from their surveys?

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