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Increase Patient Satisfaction and Nurse Retention with this Team Member

Written by LeAnn Thieman, CSP, July 22nd, 2014

To increase patient satisfaction, some hospitals are adding a surgical nurse liaison to their perioperative teams. They have found that this can increase not only patient and family satisfaction, but staff satisfaction as well, which results in increased nurse retention (according to a report published in AORN Journal).

Nurse and PatientSome added a surgical nurse liaison after noticing patient survey scores were falling in the areas of communication and calming fears. The new team member is responsible for managing the waiting area, facilitating interaction between physicians and patients’ families and helping with family visits to the perianesthesia unit.

After adding a surgical nurse liaison, the hospital’s patient satisfaction surveys showed increases and hospital staff members reported being happy with the new position.

To learn more ways to increase patient satisfaction, nurse satisfaction and nurse retention visit SelfCare for HealthCare™. Contact me today if you would like to explore implementing this program at your facility.

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