Good Manners Help with Nurse Retention

Written by LeAnn Thieman, CSP, October 10th, 2013

There is evidence to prove the theory that good manners will open doors that the best education cannot.

A recent survey by OfficeTeam found that 80% of executives say clothing affects an employee’s chances of earning a promotion. But the main complaint in the work place is the inappropriate use of technology.

A recent study by Robert Half Technology found that 64% of surveyed CIOs said the increase use of mobile devices, including cell phones and tablets, has led to a significant increase in breaches of workplace etiquette. That’s up from the 51% just three years ago.

It’s for these reasons that The Protocol School of Washington® established “Bring Your Manners to Work Day” on the first Friday of September. This day is intended to remind employees and employers that manners matter. Bad manners aren’t just bad form, they’re bad for business.

They offer the following dos and don’ts:

* Don’t cell yell. People tend to speak three times louder on a cell phone than in person. Mind your volume.

* Do respect people’s personal space while on the phone. A ‘safe cell distance’ is considered to be 10 feet.

* Don’t check your phone during meals and meetings. Instead keep phones off or on vibrate and pay attention to and engage those around you.

* Do dress appropriately for the work place. In other words, save the see-through dresses, sandals with socks, Lycra bike shorts, muscle shirts, and plunging necklines for other occasions.

* Don’t “borrow” from other people’s desks or lunches without permission.

* Do clean up your messes; don’t expect others to clean up after you.

* Don’t gossip. Over-sharing about your own personal life should also be avoided.

* Do be on time to meetings, conference calls and appointments.

* Don’t sink to someone else’s standards. Just because coworkers behave badly is not a reason for you to follow suit. Always keep your poise and do the right thing, even if you’re doing it alone.

Nurses and all healthcare workers need to abide by these “rules.” Good manners contribute to healthy work environments…another factor aiding nurse retention and nurse recruitment.

Gain strategies for nurse retention and nurse recruitment by visiting SelfCare for HealthCare™. Please CONTACT ME DIRECTLY to talk about customizing this powerful program for your facility.


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